Warranty Period

The standard warranty period is 1 year from the date of shipment.

• Coverage applies only to devices purchased through this website. Accessories, consumables, or other non-device items are not covered.
• Customers do not need to register the product on the website.
• We will verify the serial number and shipping date to confirm whether the warranty is still valid.

Please note that in countries where consumer protection laws require a different warranty period, we will comply with local regulations.

 

Warranty Coverage

Our products are covered by a limited warranty against manufacturing defects in materials or workmanship under normal use.

 

Warranty includes:

• Defects in materials or craftsmanship
• Structural failures not caused by misuse
• Malfunction of product components under normal usage

Warranty does NOT cover:

• Damage caused by misuse, neglect, accidents, or unauthorized modification
• Damage caused by improper storage, care, or maintenance
• Normal wear and tear
• Cosmetic damage not affecting functionality
• Loss or theft
• Accessories or consumable parts
• Products used outside their intended purpose

 

How to Request Warranty Support

If you believe your item is eligible for warranty service, please contact our support team through our contact form with the following information:

• Your order number (from your order confirmation email)
• Full name
• Email address used for the purchase
• Serial number of the device
• Description of the issue
• Photos or video showing the defect

 

Once we review your request, we will guide you through the next steps. If your claim is approved, we may offer:

• A free repair
• A replacement product
• Store credit or refund (in exceptional cases)

 

Repair & After-Sales Support

For cases outside the warranty period or not covered under warranty, we offer paid repair services and technical assistance.

Please refer to our Repair Support page: https://www.ya-man.co.jp/en/support/repair/

 

Notes

• This warranty is only valid for the original purchaser and is non-transferable.
• Proof of purchase is required for all warranty claims.
• This warranty does not limit any statutory rights that may apply under local consumer protection laws.

 

Questions?

If you have any questions about your product’s warranty or repair options, don’t hesitate to contact our support team at any time through our contact form.