Yes, membership registration is required to shop, and it is free of charge. It allows you to place orders and manage your purchase history and delivery information.

Registered members can track orders, save addresses, and receive special promotions or exclusive offers.

You can register by clicking the account icon in the top-right corner of the website and filling out the required information. You can also log in using your social media accounts, such as Google, Facebook, Amazon, or Apple.

After logging in, access ‘My Page’ by clicking the account icon. From there, you can edit your profile, email, and shipping or billing addresses. If you forgot your password, click ‘Forgot Password’ on the login page and follow the instructions to reset it.

If you haven’t received the email, please check your spam or junk folder. If it’s still missing, contact our customer support team for further assistance.

Please double-check your email and password. If the issue persists, try resetting your password. If you’ve forgotten the email you used to register, contact our customer support team with your full name and any relevant order information for assistance.

You can subscribe by entering your email address in the subscription box at the bottom of our website to receive updates on new arrivals, special offers, and exclusive promotions. To unsubscribe, click the ‘Unsubscribe’ link at the bottom of any of our emails, or contact our customer support team for assistance.

Our products are primarily manufactured in Japan and China under strict quality control, depending on the item. For specific product origin information, please refer to the product page or contact our customer support team. English manuals are included with all products.

Yes, it is normal for the device to warm up slightly during operation. However, it should not feel excessively hot.

Most of our devices support global voltage (100V~240V), but please check the product specifications, manual or label for the compatible voltage before use.

⚠ Please note that plug shapes may vary by country. Please make sure the plug type is correct and use a proper plug adapter if needed. We are not responsible for any issues caused by the use of incompatible power sources or incorrect adapters.

We recommend consulting your doctor before using any beauty device during pregnancy. Many of our skincare products are formulated for sensitive skin, but we suggest patch testing before full use.

Our products have been tested in Japan and other countries depending on regulatory requirements. Please contact our customer support team for specifics.

Most of our devices are rechargeable. Please refer to the product specifications for details.

Some of our skincare products may contain fragrance or alcohol. Please check the product label or description for details.

Yes, most of our skincare products are designed to be used with our devices for enhanced results. Usage recommendations vary by product, but typically 2–3 times per week is effective. Please refer to the user manual for detailed guidance.

No, we don’t offer samples currently, but please stay tuned for campaigns and promotional offers.

First, refer to the troubleshooting section in the manual. Ensure the device is fully charged and that the power button is held down long enough. If the issue persists, please contact our support team for assistance.

Please contact our customer support team. They will guide you through the repair request process.

Unfortunately, once an order is confirmed, the payment method cannot be changed. Please double-check your payment details before completing your purchase.

We regret to inform you that installment payment options are not available at this time. Kindly use one of the full payment methods listed at checkout.

Shipping costs depend on your delivery location and order weight, with the final fee shown at checkout. Additional charges, such as customs duties, taxes, or bank fees, may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Expired coupons cannot be reissued. Please stay tuned for future promotions or contact our customer support team if you believe an error has occurred.

Once an order is placed, changes may not be possible. Please contact our customer support as soon as possible to check if adjustments can be made.

An order confirmation email is sent immediately after your purchase. If it hasn’t appeared in your inbox, please check your spam or junk folder. Members can also view their order history by logging into their account and going to the ‘Order History’ section.

The confirmation email includes details such as taxes, item descriptions, and the total amount, and can serve as a simplified receipt.

Please contact our customer support team immediately. If your order is still pending shipment, we can update the address for you.

There is no specific maximum order amount. However, large orders may be reviewed to prevent unauthorized resale.

You’ll receive a tracking number by email once your order has shipped, which you can use to track your package on the carrier’s website.

All orders are shipped from Japan.

Free shipping may be offered during promotional periods or for orders exceeding a certain amount. For more information, please contact our customer support team.

We currently ship to one address per order and cannot combine separate orders once they have been placed. To ship items to multiple destinations, please place separate orders.

Orders are usually dispatched within 1–3 business days after payment confirmation. Delivery typically takes 3–10 business days, depending on your location and shipping method.

First, check your tracking status. If your tracking hasn’t been updated or your delivery is later than expected, please contact our customer support team. We will investigate and assist you promptly.

Yes, deliveries to hotels or inns are possible. Kindly ensure the name matches your reservation and provide the complete hotel address along with your stay dates.

Please contact the delivery carrier immediately. Unclaimed parcels may be returned to us. If this happens, we can reship the order for an additional shipping fee. Please reach out to our customer support team for assistance.

We sincerely apologize for the error. Kindly contact our customer support team and provide photos of the incorrect items so that we may promptly resolve the issue.

Please contact our customer support for return instructions and the return address. After receiving approval, ensure the item is securely packed and shipped to the provided address.

Partial returns of sets are generally not accepted; the entire set must be returned to be eligible for a refund.

Please note that coupons applied to returned orders cannot be reissued, except in cases where the return is due to a product defect or an error on our part.

Once we receive your returned item, returns are processed within 5–7 business days. Refunds will be issued within 5–10 business days after the return has been processed. Actual posting times may vary depending on your payment provider.

No, we only accept returns for items purchased directly from our official online store. Opened or used items are generally not eligible for return unless they are defective. Please review our return policy for specific conditions.

Yes, please contact our customer support team and we will send you a new return form via email.

Return shipping costs are the responsibility of the customer unless the item is defective or shipped incorrectly.

You can reach out to us via the contact form on our website.

We aim to respond within 24 business hours.

Our global customer support is available in English.